Account Manager job in Altrincham


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Job Ref: 6441

Job Type: PERM

Location: Altrincham

Salary: £19,000 - £23,000

Date Posted: 30-07-2018

Category: Accounting/ Finance

Alexnander Hancock

Job Description

This role is fairly unique in the sense of the type of candidate required; the position is for a finance based business which has many different career opportunities for the right candidate within the company . Currently undergoing a strategic expansion plan and is looking to recruit an Account Manager to facilitate this growth

This is not a sales role, although bonuses are paid on performance nor is it a purely finance based role, the ideal candidate is one with an excellent level of education, ideally a 2(i) Degree or similar in Economics/Business/Accountancy with exceptional business/commercial awareness who is looking for a customer focused role where they are gathering and researching information to create reports. So there is an element of research, business analysis, commercial report writing together with relationship management at senior level.

Excellent salary plus bonuses of up to £6k, fantastic working environment and benefits

Overview of the role of Account Manager:

The Account Manager will be the main point of contact for the business’s clients, offering a first-class end-to-end service that involves handling a wide range of administrative functions and applying technical knowledge and questioning to make decision on how a client’s case should progress.

The role is critical to the smooth running of the business and requires efficient handling of confidential information with the ability to engage with senior, external stakeholders throughout the process.

Responsibilities and Requirements:

Service delivery:

  • Genuine interest in people and business. To be successful, you will need to reflect the client’s passion and enthusiasm and have strong verbal and written proficiency to engage with senior stakeholders including business owners/directors/decision makers to offer the highest level of customer service
  • Scheduling and completing telephone based research investigations
  • Obtaining pertinent records, reports & financial information from clients in order to progress claims along with any additional information required for the submission of the report, whilst maintaining accurate records on their internal CMS
  • Excellent time management skills in order to plan and organise tasks effectively, taking a structured and methodical approach to achieving outcomes with strong attention to detail
  • Focuses on the outcomes to be achieved, working quickly and accurately and seeking guidance where appropriate
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • Strong computer and IT skills to include data processing, typing and internet research abilities with good knowledge of Microsoft Word, Excel and Outlook
  • Working towards agreed daily, weekly and monthly individual/ team targets to meet the annual Company revenue target

Openness to change:

  • Positive about change, adapting rapidly to different ways of working and putting effort into making them work
  • Flexible and open to alternative approaches to solving problems, whilst offering innovative and creative ideas
  • Finds better, more cost-effective ways to do things, making suggestions for change and putting forward ideas for improvement


  • Takes ownership for resolving problems
  • Acts on own initiative to address issues, showing a strong work ethic and demonstrating extra effort when required
  • Upholds professional standards, acting honestly and ethically
  • Asks for and acts on feedback, learning from experience and developing own professional skills and knowledge
  • Remains calm and professional under pressure
  • Self-motivated with a positive attitude

Decision making:

  • Gathers, verifies and assesses all appropriate and available information to gain an accurate understanding of the client’s business and projects
  • Proven ability to gather and collate information using appropriate questioning techniques
  • Considers a range of possible options before making clear, timely, justifiable decisions
  • Reviews decisions in the light of new information and changing circumstances
  • Balances risks, costs and benefits, thinking about the wider impact of decisions

Working with others:

  • Collaborative working is essential – working with others to get things done; willingly giving help and support to colleagues
  • Approachable, developing positive working relationships
  • Explains things clearly and concisely, focusing on the key points and using simple language
  • Listens carefully and asks questions to clarify understanding, expressing their own views positively and constructively
  • Persuades people by stressing the benefits of a particular approach
  • Keeps clients informed of progress and manages expectations
  • Is courteous, polite and considerate, showing empathy and compassion
  • Deals with people as individuals and addresses their specific needs and concerns and treating them with respect and dignity

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