1st Line Help Desk Support Technician job in Stockport


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Job Ref: 6882

Job Type: PERM

Location: Stockport

Salary: £20,000 - £25,000

Date Posted: 01-12-2020

Category: IT/ Technology/ Digital

Alexander Hancock

Our client a leading software developer to the Public Sector is looking to recruit a 1st Line Help Desk Support Technician to play an important part within the Help Desk service support that they offer to their clients, specifically on a booking system they developed

It is essential that you have excellent customer service skills and prior experience in at least a 1st line IT support role or service desk environment


1st line software support

Experience of supporting in house or bespoke applications

OS support

Exposure to networking, Wi-Fi, SQL

Experience of creating written documentation

Reponsibilities for the position of 1st Line Help Desk Support

  • Ensure calls are logged accurately and promptly in line with existing call logging procedures
  • Play a key role in investigating, diagnosing and deploying solutions to support requests
  • Support software and hardware solutions deployed on Microsoft technologies such as Windows desktop and servers, MS SQL Server and IIS.
  • Professionally respond to all queries via email or telephone
  • Be responsible for maintaining and evolving support documentation and procedures
  • Work with the helpdesk team to provide direction on future product developments

Skills required to the position of 1st Line Help Desk Support

  • Experience in provision of 1st line support to users working in Microsoft Windows environments
  • Good knowledge of network hardware and technologies
  • Ability to undertake constructive IT troubleshooting and fault finding
  • Excellent telephone and written communication skills
  • Organised and methodical approach to problem-solving
  • Ability to work as part of a team or autonomously
  • Full driving license

Excellent salary and Benefits including Company pension scheme, Free Parking, and Annual performance related awards

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