1st Line Help Desk Support Technician job in Stockport
BACK
Job Ref: 6882
Job Type: PERM
Location: Stockport
Salary: £20,000 - £25,000
Date Posted: 01-12-2020
Category: IT/ Technology/ Digital
Our client a leading software developer to the Public Sector is looking to recruit a 1st Line Help Desk Support Technician to play an important part within the Help Desk service support that they offer to their clients, specifically on a booking system they developed
It is essential that you have excellent customer service skills and prior experience in at least a 1st line IT support role or service desk environment
THE KEY REQUIREMENTS FOR THIS ROLE ARE:
1st line software support
Experience of supporting in house or bespoke applications
OS support
Exposure to networking, Wi-Fi, SQL
Experience of creating written documentation
Reponsibilities for the position of 1st Line Help Desk Support
- Ensure calls are logged accurately and promptly in line with existing call logging procedures
- Play a key role in investigating, diagnosing and deploying solutions to support requests
- Support software and hardware solutions deployed on Microsoft technologies such as Windows desktop and servers, MS SQL Server and IIS.
- Professionally respond to all queries via email or telephone
- Be responsible for maintaining and evolving support documentation and procedures
- Work with the helpdesk team to provide direction on future product developments
Skills required to the position of 1st Line Help Desk Support
- Experience in provision of 1st line support to users working in Microsoft Windows environments
- Good knowledge of network hardware and technologies
- Ability to undertake constructive IT troubleshooting and fault finding
- Excellent telephone and written communication skills
- Organised and methodical approach to problem-solving
- Ability to work as part of a team or autonomously
- Full driving license
Excellent salary and Benefits including Company pension scheme, Free Parking, and Annual performance related awards