Our client a leading software developer to the Public Sector is looking to recruit a 1st Line Help Desk Support Technician to play an important part within the Help Desk service support that they offer to their clients, specifically on a booking system they developed

It is essential that you have excellent customer service skills and prior experience in at least a 1st line IT support role or service desk environment

THE KEY REQUIREMENTS FOR THIS ROLE ARE:

1st line software support

Experience of supporting in house or bespoke applications

OS support

Exposure to networking, Wi-Fi, SQL

Experience of creating written documentation

Reponsibilities for the position of 1st Line Help Desk Support

• Ensure calls are logged accurately and promptly in line with existing call logging procedures
• Play a key role in investigating, diagnosing and deploying solutions to support requests
• Support software and hardware solutions deployed on Microsoft technologies such as Windows desktop and servers, MS SQL Server and IIS.
• Professionally respond to all queries via email or telephone
• Be responsible for maintaining and evolving support documentation and procedures
• Work with the helpdesk team to provide direction on future product developments

Skills required to the position of 1st Line Help Desk Support

• Experience in provision of 1st line support to users working in Microsoft Windows environments
• Good knowledge of network hardware and technologies
• Ability to undertake constructive IT troubleshooting and fault finding
• Excellent telephone and written communication skills
• Organised and methodical approach to problem-solving
• Ability to work as part of a team or autonomously
• Full driving license

Excellent salary and Benefits including Company pension scheme, Free Parking, and Annual performance related awards