1st/2nd Line Support Engineer job in Radcliffe

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Job Ref: 7007

Job Type: PERM

Location: Radcliffe

Salary: £Competitive

Date Posted: 19-04-2021

Category: IT/ Technology/ Digital

Alexander Hancock

Based in house within a friendly team, our client is looking to recruit a 1st/2nd line Support Engineer to provide provide support to the business in a fast paced, customer focused environment

This is a fantastic opportunity if you are looking to progress your career and support their digital transformation.

Hours of Work: 6am – 2.30pm

Driving licence and own vehicle are essential as supporting two sites in Manchester area

Experience required for the 1st/2nd Line Support Engineer

  • Experience in PC/laptop physical hardware set-up and maintenance
  • In-depth knowledge and experience in desktop software configuration, including Windows 10.
  • Strong knowledge and experience with MS Office applications including Office 365.
  • Knowledge of Active Directory and associated policies.
  • Good working knowledge of network technologies such as IP/DHCP, DNS, WiFi, VPN and ability to troubleshoot and resolve issues.
  • Knowledge of security software and antivirus products

Essential Requirements foe 1st/2nd Line Support Engineer

  • Active Directory including GPO’s
  • Network experience – TCP/IP, DNS and DHCP
  • Windows Server 2012 / 2016 / 2019
  • Windows 10 & VMware
  • Minimum of 2 years’ experience working in a similar role

Preferred Skills but not essential

  • Cloud Services – Microsoft 365 or One Drive
  • Experience working on small to medium sized IT projects.
  • ITIL related process’s and complementary tools.

The ideal candidate for the position of 1st/2nd Line Support Engineer

  • Ability to clarify, plan and prioritise own work to achieve objectives
  • Take ownership and pride in projects, setting and achieving high standards for self and working with a team.
  • Good communicator both verbally and in writing.
  • Ability to respond appropriately to the needs of demanding users, seeking guidance on priorities where appropriate.
  • Ability to analyse complex problems and propose solutions.
  • Self-motivated with a strong work ethic.
  • Determination to take issues through to resolution and be willing to go the extra mile to succeed.

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