Senior Sales Administrator CV

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A flexible team player with managerial skills, initiative and a wealth of experience in customer service, experience that has developed an excellent understanding of communication skills and therefore able to effectively communicate to people at all levels. Skilled in dealing with problems in a resourceful manner; with the ability to work to tight deadlines while meeting targets

Employment History:

2004 to date

IT & Security Solutions

Customer Service/Sales Support Manager, EMEA   (2009 to date)

  • Report to the Board Directors, managing a team of twelve across the EMEA with seven members based in head office
  • As well as supporting the field Sales Team in all aspects, manage and support the Customer Service team in the day-to-day running of the department; this includes all HR and payroll issues
  • Improving Customer Service through client feedback and complaint resolution with a proven track record
  • Ensure all customer requirements are met within targeted timescale
  • Supporting the Sales Team from quotation to invoice queries
  • Manage the escalation of customer complaints/compensation claims in line with business objectives
  • Identify recurring problems and implement preventative measures
  • Prepare monthly sales reports for the sales team and Senior Company Directors
  • Implement and improve company processes and policies in line with the strategy
  • Setting KPI targets for team members to improve team performance which relates directly with company bonus scheme
  • Confirm and authorise customer crediting, in keeping with personal key performance indicators
  • Attending weekly senior team meetings to update on customer services issues
  • Member of the steering group for the new CRM database
  • Conduct appraisals and disciplinaries
  • Attending site with National Account Managers, building working relationships
  • Update the CRM database on a daily basis
  • Organise training events
  • Company ambassador at trade exhibitions

Customer Service/Sales Support Team Leader (2006 – 2009)

  • Ensure sales order processing functions are carried out efficiently
  • Plan and prioritise team workload
  • Liaise with production & purchasing departments – ensuring customer orders are dispatched in a timely manner
  • Supporting the sales team, from quotations to investigating invoice queries

Sales Order Process Administrator (2004 – 2006)

  • Promptly manage inbound calls
  • Efficiently control pricing, stock, order and dispatch of products
  • Issue quotations and proforma invoices
  • Sales order processing
  • Fulfil and prioritise outstanding orders with stock availability
  • Process daily and month end invoices
  • Escalate any customer issues to the Team Leader/Manager

2002 – 2004

Print Management Industry

Sales Support Advisor

  • Develop relationships with large national accounts
  • First point of contact for clients
  • Visiting customers and assisting Account Manager with new sales leads
  • Liaise with suppliers/artwork houses fulfilling customer requirements
  • Track customer order through to completion, in some instances personally delivering products
  • Manage customer queries and issues

1997 – 2000

IT Industry

Sales Administrator

  • Sales order processing
  • Issue quotations using in-house systems
  • Organise installation engineer’s schedule
  • Compile tender documents for sales team
  • Customer specified on site support

 

Dear Natalie, Following on from yesterday’s conversation I would just like to thank you for all your hard work in finding me a position. I would recommend Alexander Hancock and yourself to anyone who is currently seeking work. You have been absolutely fantastic. I cannot thank you enough!

Kelly