Account Manager CV

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An experienced bi-lingual B2B sales, marketing and customer care professional. A proven track record in designing, planning and executing high level B2B marketing campaigns into the EMEA market. Having worked with over 80 business accounts and having personally delivered more than 100 campaigns over the course of career provide passionate and honest levels of service within pressured and fast paced environments looking to employ a reliable and professional individual with more than 5 years of sales and marketing experience

Languages: Fluent in German

Employment History:

Jan 2007 – Apr 2012

Research Industry

Internal Sales Support (Apr 2011 – Apr 2012)

    • Providing first hand support to the Business Relationship Manager in all areas of account management
    • Building and maintaining relationships with clients/prospects/suppliers and internal staff
    • Manage campaign project cycles and negotiate contract commercials
    • Leading and executing professional sales campaigns into target organisations
    • Development of project proposals, quote and reports
    • Preparation of structured responses to ‘RFI’ / Tenders
    • Responsible for internal and client account management, account development and account maintenance of nominated accounts
    • Manage implementation from campaign concept through to delivery and successful execution
    • Manage all aspects of client accounts including retained business as well as up- and cross selling to generate new revenue opportunities within the existing client base
    • Consistent target attainment – revenue and MBO based
    • Development of B2B campaign proposals, ideas and strategies
    • Responsibility for client project spend and ROI
    • Training of internal sales agent staff on new campaign messaging
    • Creation of campaign supporting collateral such as electronic direct mailers, call guides, campaign reports, account success trackers etc

Key Achievements include:

  • Personally developed a marketing strategy targeting all UK wide SAP channel partners, based on our existing relationship with SAP direct, with the aim of uncovering new opportunities for the company to expand their SAP channel work

Campaign Team Leader (Nov 2009 – Jun 2010)

  • Achieving personal telemarketing target
  • Achieving team telemarketing target
  • Additional skills learnt over a given time period
  • Proficiency with SharePoint
  • Proficiency with MS Access; MS Excel; MS PowerPoint; MS Word; MS Publisher
  • Additional value added (over and beyond telemarketing role)
  • Daily and Weekly Team Newsletter
  • German translation services
  • Training of German staff
  • Demonstrating a ‘lead by example’ attitude across the company
  • Motivating the team and promote a positive, ‘can-do’ attitude
  • Mentoring new starters & under performers
  • Supporting Campaign Manager in the following areas
  • Training – call coaching
  • Quality Assurance / Lead Checking
  • Campaign(s) Administration
  • Weekly Reporting
  • Excellent organisation skills, time keeping & attendance record
  • Assistance in supervising room/other teams in absence of Campaign Manager

Senior Business Development Agent (Nov 2008 – Nov 2009)

    • Overachieving personal targets on a consistent level
    • Overachieving personal targets on Level 2 campaigns
    • Delivering high quality lead on level 2 campaigns
    • Demonstrating a ‘lead by example’ attitude across the company
    • Mentoring new starters and under performers
    • Excellent time keeping and attendance record

Key Achievements include:

  • Employee of the Month October 2009
  • Average performance of 149%

Business Development Agent (Jan 2007 – Nov 2008)

    • Achieving targets and objectives set by Campaign Managers
    • Conversing at high levels with potential clients or customers
    • Preparing comprehensive reports for our clients
    • Database management and quality assurance
    • Enthusiasm for IT on the telephone
    • Participating in training sessions and willingness to learn and expand skills as required
    • Communicate new ideas and concepts to high level IT management

Key Achievements include:

  • Employee of the Month June 2007 and January 2008
  • Average performance of 170%

Reason for leaving: Relocation

Hi Liz, I wish to thank you all for your excellent support from Day 1 of my CV submission. The professionalism delivered by Alexander Hancock, coupled with your own personal and supportive approach has been first class where that standard of service has not been forthcoming from many recruiters during my journey through unemployment. Your phone call today was a lovely touch, and really appreciated. Very Best wishes going forwards to you, and the team – I do hope we get the chance to meet again, though of course hopefully not for “job-seeking” conversation!!

Rich